FAQ’s
Frequently Asked Questions
Our most commonly asked questions can be found below. If you have a question that is not answered below, please feel free to contact us and we will be happy to speak with you.
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Why should I choose home care?
By choosing care at home you remain in control of you own lifestyle. Being in familiar surroundings has proven health benefits and may provide continued contact with friends and family. Home care can be a cheaper option than moving into a care home.
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How do I ensure I get a carer who is right for me?
We recruit staff based on their values and who want to make a difference in people’s lives. When we meet you we will ask you about your needs, choices and wishes. It is important to get to know you so that we can match you with a carer who is right for you. We look at matching you with someone whose experience and personality complements your own. We offer you the opportunity to meet your carer or spend some time with them before committing to a longer term placement.
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How many hours care will my loved one need?
Every person’s needs are different. We work closely with other health care professionals as well as families to ensure the right plan of care is put in place. These plans are flexible as people’s needs can change. Sometimes people only need a few hours care a week but over time this may change to a few hours a day or to a longer term live in care package. We will always work with you to adapt to your changing needs.
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Would my carer help me care for my pet?
We all know the joy that a much loved pet can bring to our life. Your carer would help you continue to care for your beloved pet at home. Everyone has meaningful things in their life, this may be the love of a pet, a much cared for garden or a certain hobby. Your carer can support you in these areas of your life.
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What happens when my carer needs time off?
We know the importance of continuity of care and we will always try to place a suitable respite carer to support you during your carers time off. Often your longer term carer will spend many weeks at a time with you between their breaks. During their time off we always aim to provide you with someone you have met before but if this is not possible we offer you the same introductory process of spending time with your new carer before committing to their placement.
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How much does care at home cost?
The cost of home care varies across the UK and is based upon the level of care you need. Hourly care costs may vary to live in care costs but once we assess your needs we would put together a costed care plan for you. There are no two costed care plans alike, but , a general price range for hourly care costs can range between £25-£31 per hour (2024) and live in care can start from £1,295 per week upwards dependent upon the needs of care provided.
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Can I get any help for the costs of home care?
If you are assessed by your local authority as having eligible needs you would be offered a financial assessment to work out how much you should contribute towards your care. There are thresholds for savings and assets and above these you would have to pay for your own care. At the current time (2024-2025) these thresholds are; England: £23,250 Wales: £24,000 Northern Ireland and Scotland: Personal care at home is free to those who have been assessed by their local authority as needing it. There is no means test for personal care but other kinds of support may be charged…
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Are there any other sources of financial support available?
In some circumstances the NHS continuing healthcare (CHC) will pay your care costs at home. This funding is for people needing ongoing health care where they have complex medical care needs. In some cases you may be eligible for up to six weeks of NHS funded care at home following discharge from hospital, this is called NHS Intermediate Care.